How can we help you?

Check your email address and password. If you signed up with Google, use the Continue with Google option again. If you don't remember your password or can't access your account, write to us from the email address registered to your account.

In the app, follow Profile and settings → Delete account permanently path. For details, see account deletion page . If you like, you can first freeze your account or reset only your progress data.

You can send these requests from the email address registered to your account to furkaninanjob@gmail.com . Applications are concluded free of charge within 30 days at the latest. For details, see the KVKK Privacy Notice.

Fit Coach's daily question allowance depends on your plan (Guest 3, Free 5, Plus 20, Premium 40) and renews every day. On free accounts, XP you earn from quests raises it (+1 at 300 XP, +2 at 500 XP, then one extra for every 250 XP). For a higher allowance, see the Plus and Premium plans .

Set the location permission to always or while using the app and don't restrict Hedefit in your device's battery saver settings. Route recording continues in the background; don't dismiss the notification until you finish the recording. Indoors or with a weak signal, the number of points may drop.

Hedefit reads this data through Health Connect. Make sure Health Connect is installed on your phone and that under Settings → Health Connect you've granted Hedefit steps, sleep, weight, active calories and heart-rate permissions. You can turn the permission off at any time.

Check that notifications are allowed for Hedefit in your phone's settings and that reminder preferences are on inside the app.

Memberships are managed through Google Play or the App Store. To cancel, choose Hedefit in the store's Subscriptions section. Deleting your account may not cancel the subscription automatically; cancel in the store first.

Write to us by email and describe step by step how the bug happens. We read every suggestion.